1.1 In this document, unless the context suggests otherwise:
1.2 The terms outlined here are the exclusive terms of the Contract. Any changes or additions to these terms must be confirmed in writing by an authorised representative of the Company.
1.3 The headings used in this document are for ease of reading and do not influence the interpretation of these terms. Words implying masculinity include all genders, and singular terms include the plural. References to legal statutes are in regard to their updated or re-enacted versions.
1.4 The Company is not liable for any typographical, administrative, or other mistakes in any Estimates, Orders, invoices, or other documents issued. These errors can be corrected without any responsibility falling on the Company.
1.5 The Company reserves the right to modify these terms at any time without prior notification. Such amendments become effective immediately upon their implementation.
2.1 When a customer approaches the company for services or products, it's considered a proposal to form a contract based on these terms. A contract is established in any of the following situations:
2.2 This contract is specific to the customer. The customer is not allowed to transfer the benefits of this contract to someone else without the company’s written permission from an authorised official.
In situations where the Company is carrying out Work or providing Goods under the direction of the Customer's insurance provider, this insurer is regarded as the Customer for all intents and purposes. This means all references to the 'Customer' within this context will be applicable to the insurer. However, it's important to note that the original Customer remains responsible for any charges that are not covered by their insurer.
3.1 Responsibility for Vehicles at the Company's Site
When vehicles are left at the Company's location for any Work, they remain under the Customer's responsibility. It's essential for Customers to make sure their vehicle has adequate insurance coverage during the repair period, as the Company's insurance does not extend to any loss or damage to customer vehicles.
4.1 Providing an Estimate
An Estimate is given to offer a provisional cost for the Work and/or Goods required. This Estimate holds validity for seven (7) days from the date it is issued unless there's a different agreement in writing from an authorised representative of the Company.
4.2 Vehicle Storage Conditions
In instances where a Customer brings in a Vehicle for an Estimate but fails to give further instructions or collect the Vehicle within seven (7) days from the date of the Estimate, the Company has the right to store the Vehicle. Please note, that storage costs will be applied starting from the 8th day until the Vehicle is collected.
4.3 Adjustments to the Estimate
Should it become apparent during the course of Work that the initial Estimate will be significantly exceeded, the Company will halt the Work. The Customer will then be informed promptly. It's important to understand that Work will only recommence once the Customer has given their explicit consent.
5.1 The prices given in a quote or communicated to the customer are based on the prices at the time of the quote or communication.
5.2 The Company may change the price due to any alterations in the customer's instructions or changes in costs for goods, materials, labour, taxes, or other expenses from the date of the contract to the date of completion or payment.
5.3 If the price rises by more than 5% (or another agreed-upon percentage) before the work is finished, the Company will inform the customer. The customer has the option to cancel the contract in writing, covering the cost of work completed and goods provided up until the cancellation.
5.4 Any changes to the contract must be agreed upon in writing by an authorised representative of the Company. These changes do not form a new contract but modify the existing one.
5.5 The specifications given are for guidance only and do not assure the precise matching of goods.
The dates and times for completion are estimated. In Clause 6, time is not of the essence. The Company will make reasonable efforts to finish the work or deliver the goods on time. However, delays do not give the customer the right to refuse late work or goods.
7.1 Delivery and Payment Terms:
7.2 Notification and Collection:
The Company will inform the Customer when the ordered Goods are ready for collection. If the Customer does not pay and collect the Goods within seven days, the Company may consider the Contract void and sell the Goods.
7.3 Payment for Stock Goods:
Goods available from stock will be delivered once their Price is fully paid.
7.4 Completion of Work:
Upon completion of Work, the Customer must settle the payment for Work and/or Goods and collect their Vehicle. This payment covers Work, Goods, any storage fees, and other relevant charges. The Vehicle must be removed from the Company's premises after payment.
7.5 Partial Completion:
If the requested Work is not fully completed, the Company will charge a reasonable amount for the Work carried out and the current Price for any Goods provided.
7.6 Vehicle Storage:
If the Customer does not pay and collect the Vehicle within seven days after the Work is completed, the Company has the right to store the Vehicle. Storage costs will be charged from the eighth day until the Vehicle is collected. These charges will be added to the overall Price.
7.7 Breach of Vehicle Delivery:
In case of a breach of Vehicle delivery obligations by the Customer, the Company may decide to sell or scrap the Vehicle after three months. The Company will then pay the Customer the balance after deducting all debts, interest, and costs of the sale.
7.8 Interest on Late Payments:
Overdue amounts will attract an interest rate of 2% per annum above the base rate of Lloyds TSB Bank Plc, accruing from the due date until full payment.
7.9 Allocation of Payments:
The Company reserves the right to allocate payments to outstanding debts as it deems fit, regardless of the Customer's specified allocations.
7.10 Offset of Sums:
The Company may offset amounts payable between the Company and the Customer under this or other agreements.
7.11 VAT Charges:
VAT will be charged at the rate applicable at the time of Goods delivery or Work Completion.
7.12 Late Payment Fee:
A late payment fee of 2.5% of the total invoice Price may be charged to cover administrative costs associated with late payments. This fee will be listed separately on invoices for late payments.
7.13 Damages for Contract Breach:
Subject to Condition 11, the Company may seek damages for any breach of the Contract, including reasonable losses, costs, damages, charges, and expenses.
8.1 The risk of the goods transfers to the customer upon delivery by the Company.
8.2 The Company retains legal and beneficial ownership of the goods until full payment is received. These are known as 'Retained Goods.'
8.3 The customer may use the Retained Goods, acting as a custodian for the Company.
8.4 The customer is required to store the Retained Goods separately and in good condition. They must be clearly marked as the Company's property, with all identification labels intact.
8.5 The Company reserves the right to inspect the Retained Goods at the customer's location.
8.6 The customer's right to possess and use the Retained Goods ceases immediately if the Company doubts the customer's ability or intent to pay. This termination is automatic under certain circumstances.
8.7 Upon termination, the customer must make all Retained Goods available to the Company. The Company may enter the customer's premises to reclaim them.
8.8 Taking back the Retained Goods does not waive any other rights or remedies the Company may have.
Customers should remove personal items from the vehicle before delivery. The Company is not responsible for any loss or damage to these items.
Parts replaced, except those returned under warranty to manufacturers or suppliers, will remain with the Company. If not claimed by the customer when collecting the vehicle, these parts become the Company's property and may be disposed of.
11.1. The Opportunity to Cancel
After a purchase, customers have the chance to cancel their order. This option is available once the product has left Range Rover Engine Works and the customer has received a confirmation email. To cancel, customers must act within 14 days of receiving the product.
11.2. How to Cancel Your Order
To initiate a cancellation, customers need to send a cancellation notice via email to Range Rover Engine Works. This email should include important details like the customer's name, address, and order reference number, which are vital for a smooth cancellation process.
11.3. Costs of Cancellation
Cancelling an order can involve costs. If the item has already been dispatched from Range Rover Engine Works, a cancellation fee may apply. This typically covers delivery charges and a restocking fee. Customers should consider these costs before deciding to cancel.
11.4. Returning Items in Original Condition
For a successful refund, returned items must be in their original condition and packaging. Returns that lack original packaging, are missing parts, or are not in their original state may not qualify for a refund. Customers should ensure that returned items meet these requirements to avoid issues with their refund.
11.5. Extra Charges for Restocking
Range Rover Engine Works may impose a 20% restocking fee for collecting goods from the customer's location if the order is cancelled. This fee applies when the goods are not faulty but the customer chooses to cancel. Note that this is separate from any delivery and collection charges.
11.6. Special Note on Engine Orders
When ordering engines, it's important to note that most are supplied 'bare' unless stated otherwise. A 'bare' engine usually includes just the block and the head. If a 'bare' engine is returned without faults, a handling fee of at least 20% may be charged. This is applicable for instances like swapping over components that are not part of the original engine.
This section details the specific terms for returning products to Range Rover Engine Works. It's crucial to understand that these terms are influenced by the cancellation policy detailed in Condition 11.
Within the automotive sector, the practice of outsourcing specific tasks to third parties is common. Range Rover Engine Works follows this industry standard by reserving the right to employ subcontractors for fulfilling their contractual responsibilities.
The paramount importance of vehicle safety in the automotive industry cannot be overstated. Upon the delivery of a vehicle to Range Rover Engine Works, it is the customer's responsibility to promptly notify the company of any issues or conditions that may compromise the vehicle's safety or pose potential hazards.
Range Rover Engine Works Guarantee Specifications
15.1: Duration and Conditions of Guarantee
Our guarantee covers your work for either six months from the completion date or up to 6000 miles driven, whichever occurs first. However, this guarantee is invalid if you do not obtain an interim service from us after the first 2000 miles. To maintain this guarantee, you must service your engine with us every 5000 miles.
15.2: Our Responsibilities
Should any issues arise due to our workmanship or the parts we supplied, we will rectify the situation by repairing or replacing them. This outlines the scope of our commitment under this agreement.
15.3: Restrictions of Liability
The guarantee does not apply if the vehicle has been misused or if you have disregarded the manufacturer's service recommendations. Normal wear and tear are also excluded.
15.4: Your Additional Rights
This guarantee does not impact any of your legal rights as a consumer.
15.5: Legal Constraints
We fully acknowledge our obligations under the Consumer Protection Act 1987 and for any damage resulting from negligence.
15.6: Specific Terms for Rebuilt Engines
Rebuilt engines have no guarantee if used for towing or equipped with a tow bar. Any modifications also invalidate the guarantee.
15.7: Exemptions for Rental Vehicles
Vehicles that are rented or leased are not covered under this guarantee.
15.8: LPG Kit Installation
The guarantee is void if your vehicle is fitted with an LPG kit.
15.9: Non-Standard Fuel Systems
Vehicles with non-standard fuel systems are not covered by this guarantee.
15.10: Recovery Expenses
Costs related to vehicle recovery are not included in this guarantee. Ensure you have a breakdown cover.
15.11: Guarantee Coverage
The guarantee exclusively covers the engine block and cylinder head, excluding any other ancillaries.
15.12
In some situations, events beyond anyone's control may affect the ability to fulfil a contract. Range Rover Engine Works, along with many companies, incorporates a 'force majeure' clause in their terms and conditions. This section states that the company won't be held responsible if it's unable to meet any part of the contract for reasons that are out of their control.
It's crucial to understand that Range Rover Engine Works's rights within the contract are not readily relinquished. Any exception to this must be in written form and endorsed by an authorised representative of the company. It's also key to note that any waiver applies only to specific situations and doesn't diminish the company's rights in other instances.
Effective communication is essential in contract matters. Range Rover Engine Works requires that any notice related to the contract terms must be in written form and sent either by first-class post or facsimile. Customers need to be aware of the time frames for sending and receiving notices, as these are integral to the contract.
Contracts are mainly between the involved parties, but Range Rover Engine Works recognises the presence of third parties. However, it's significant to note that under the Contracts (Rights of Third Parties) Act 1999, individuals who are not part of the contract cannot enforce any of its terms.
20.1 Laws and Legal Proceedings This agreement is governed by the laws of England. In case of any disputes or legal issues, both parties agree to seek resolution in English courts.
20.2 Understanding and Enforcing Clauses Each section of this agreement is independent. If any part is found to be illegal or unenforceable, we will modify only that part to make it legal and enforceable, while the rest of the agreement remains effective.
Returning Products and Adjusting Prices
If we need to retrieve any products you purchased, you are responsible for all reasonable costs we face. Furthermore, if the products have depreciated in value by the time we receive them, you are required to compensate for the price difference.
Conditions for Product Returns
You are eligible to return products provided they weren't specially ordered, are returned in good condition within five working days following delivery, are accompanied by the original invoice, and you pay our standard handling fees.
Circumstances Invalidating Your Warranty
Your warranty becomes void if you fail to notify us of a defect or prevent us from addressing it, or if you misuse, alter, or neglect the products contrary to the manufacturer’s instructions.