Before proceeding

We strongly advise you to review Range Rover Engine Works's privacy policy. Using our website indicates your acceptance of both this Privacy Policy and our Terms of Use. If you do not agree with these terms, we respectfully ask that you refrain from using our website.

Summary Overview

This summary serves as a brief guide to the key points of our Privacy Policy. It is intended for reference only and is not a substitute for the full Privacy Policy.

At Range Rover Engine Works, your privacy is our priority. We are committed to the responsible handling of your personal data and do not participate in spamming. The information you provide is used exclusively to offer price quotes for products and services on our website. The Privacy Policy encompasses:

  1. Methods of information collection.
  2. The types of information we collect.
  3. Utilisation of your information.
  4. Disclosure of your information.
  5. Your rights and choices regarding your personal information.

By using our website, you agree to adhere to our Terms and Conditions and Privacy Policy. If you are not in agreement with these terms, please cease use of our website. Your consent is crucial for the protection of your rights and data.

Gathering of Personal Information

We do not employ cookies to automatically gather your personal data. Collection occurs only when you submit a request for a price quote on a service or product via our website, and we may also track your website usage patterns. The usage of your information is detailed in section 4 of this Privacy Policy, including:

  1. Providing complete access to our services and website information.
  2. Enhancing, tailoring, and improving our services and website for a better user experience.
  3. Conducting market research, analysing user behaviour and trends, and occasionally, demographics.
  4. Engaging in communication about our services and your requested quotes.
  5. Sharing your details with regulatory and governmental authorities as mandated.

To discuss or exercise your rights under this Privacy Policy, please contact our complaints team at sales@rangeroverengineworks.co.uk.

1- About Us

We takes your privacy concerns seriously. In this Privacy Policy, "we," "us," and "our" refer to Range Rover Engine Works and rangeroverengineworks.co.uk.

We act as the data controller for processing personal data related to engine, gearbox, parts, and service price quotes on our website. Our registered office is located at 36 Bates Road, Romford RM3 0JH, UK.

For data security or protection inquiries, reach out to our sales team at sales@rangeroverengineworks.co.uk. The General Manager of rangeroverengineworks.co.uk serves as our data protection officer.

2- Collection Methods

We obtain your personal information through our website and other digital or social media platforms operated by or on behalf of rangeroverengineworks.co.uk. This helps in streamlining form submissions and enhancing your experience. We do not disclose your personal data to external entities.

3- Types of Personal Information Collected

We gather data when you submit it on our website for obtaining price quotes. This includes your name, email, telephone number, and postcode. The information assists in sourcing comparative quotes for various automotive parts like used, reconditioned, new, replacement, and rebuilt engines and gearboxes.

We also temporarily retain details about your website interactions, such as your entry source, viewed pages, modifications to provided data, and quote requests.

Quotes are sent directly to your provided email or phone by rangeroverengineworks.co.uk. We uphold stringent security protocols to ensure your data's confidentiality and its use solely for intended purposes.

You are responsible for the accuracy and completeness of the data you supply. To process your price quote requests, we may require sensitive personal data, including your name, email, phone number, and postcode, which we collect with your consent.

If providing third-party data, ensure they are aware of and agree to our Privacy Policy and Terms of Use.

We might request feedback on the services you accessed and your website experience to improve our offerings. Your reviews or feedback might be featured on our website as part of our reputation management strategy.

4- Usage of Personal Information

Your personal data may be used for:

  • Granting access to tour services.
  • Tailoring and enhancing quotes and services.
  • Undertaking research on market trends and customer behaviour.
  • Communicating about requested products and services.
  • Sending quote confirmation emails.
  • Verifying our data with third-party sources for accuracy.
  • Enabling content sharing.
  • Storing and auto-filling your data on our website for future convenience.

We may monitor or record interactions for quality control and training, adhering to data protection laws. These recordings aid in maintaining security and legality and detecting unlawful activities on our websites.

5- Rationale for Processing Your Personal Information

Your personal data is collected and processed for specific, lawful purposes, compliant with data protection legislation:

5.1. Consent

Your consent is paramount. We collect and process your data only upon your explicit approval. For example, receiving specific price quotes via email or phone requires your consent. We handle sensitive data with utmost discretion.

5.2. Legitimate Interests

In certain business scenarios, we may process your data based on legitimate interests as defined by EU data protection laws, including:

5.2.1. Access and Services

Your data is crucial for facilitating access and utilization of our services, like fetching the best quotes.

5.2.2. Communication

It's essential to keep you informed about your quotes and services, including confirmation emails and providing an unsubscribe option. Please note, that we do not engage in marketing communications without your explicit consent.

5.2.3. Service Enhancement

Continual service improvement is a goal we strive for. Your data helps us in research and analysis towards this end. Rest assured, we do not use your personal or sensitive data for this purpose.

From May 2018, you have the right to object if you feel our data usage for legitimate interests is unjustified. If you object and contact us, we will immediately unsubscribe your data and stop processing it unless exceptional circumstances exist. Should you have any questions, please contact our customer service team at sales@rangeroverengineworks.co.uk.

6. Sharing Your Personal Information

We believe in being transparent about whom your personal data is shared with. The following are entities with whom your information might be shared:

6.1. rangeroverengineworks.co.uk

Your personal information may be shared with rangeroverengineworks.co.uk, but this will only occur with your explicit consent. Such sharing is intended to simplify the process of filling out forms, enhance your experience on their website, or to be in line with their privacy policies.

6.2. Regulatory/Governing Bodies

In line with our monitoring obligations, we may disclose your information to regulatory or governing bodies as allowed under data protection and privacy legislation. Furthermore, if legally required, your information could be shared with courts, and law enforcement agencies, or utilised in legal proceedings.

7. Your Responsibilities

Your Obligations It is crucial to understand your obligations before you enter into any contracts with businesses you have come across via our website. Please be aware that we do not utilise the information you provide for these contracts and we do not accept any liability for them. It is highly advisable to review the privacy policy of your selected provider thoroughly to understand how they might use your personal data before you agree to any terms.

8. What Cookies Do We Use?

Our Use of Cookies are essential in enhancing your online experience. Currently, our websites typically do not employ cookies, but we are looking to introduce them shortly. Should you have any queries or concerns about how we might use cookies, please consult our cookies policy for more detailed information.

9. What Advertisements Do We Display?

The advertisements you see on our website are supplied by external parties, like Google AdSense. These ads are designed to align with your interests, yet they do not gather personal information that can identify you. For personalisation purposes, ad providers might place unique cookies on your browser, which do not pertain to our own websites. By utilising our services, you are also giving your consent to view these third-party advertisements.

Furthermore, we utilise Google Analytics for our display advertising, which enables us to advertise and remarket on external websites. This involves the use of both first-party and third-party cookies to gather data, as well as to serve and optimise advertisements. You can customise these ads to your preference using the Google Ads Preference Manager.

10. How Secure is Our Website?

Ensuring the security of your data is paramount to us. Our website employs secure protocols, such as HTTPS, to safeguard your information. However, it's important to be aware that no internet data transmission can be considered entirely secure. We take comprehensive measures to protect your data, but please note that we do not handle sensitive details like credit card numbers and do not create user accounts.

By choosing to use our website, you recognise the inherent risks involved in online information sharing and agree not to hold us accountable for any potential security breaches.

11. How Can You Adjust Your Preferences?

We are committed to honouring your preferences. To unsubscribe from our communications, simply follow the clear instructions provided. Every electronic message we send contains an 'unsubscribe' link, enabling you to easily opt out and remove your details from our system. As we don't use personal information for marketing, there's no need for any additional preference modifications.

Should you wish to discontinue all communications, please reach out to our data protection team at sales@rangeroverengineworks.co.uk or contact us via our phone lines. We're available from 9:00 to 18:00, Monday to Friday.

12. Your Data Rights and How to Engage with Us Regarding Them

Under the newly established data protection regulations, you, as a valued user, hold several pivotal rights concerning your personal data. These rights are designed to empower you in terms of the data we hold about you. They encompass the following:

12.1. Right to Access

As an integral part of your data rights, you are entitled to request and obtain a copy of any personal information that we, as a company, have stored about you. This ensures transparency and allows you to understand the extent of the data we hold.

12.2. Right to Correct

In instances where you find that the personal information we have about you is either inaccurate or incomplete, you possess the right to request that we make the necessary corrections. This ensures that the data we hold is both accurate and up-to-date.

12.3. Right to Erase

Under the new legislative framework, you are granted the right to ask for the deletion or removal of your personal information from our systems. This right is a crucial aspect of the data protection laws and gives you a significant degree of control over your personal data.

12.4. Right to Restrict Use

You are entitled to impose restrictions on how we process or use your personal data. This right allows you to limit the way we handle your information under specific conditions.

12.5. Right to Data Portability

This right enables you to request the movement, copying, or transfer of your personal data. It is a key component in ensuring the fluidity and accessibility of your data across different service platforms.

12.6. Right to Object

You hold the right to object to our processing of your personal information. This includes any processing based on legitimate interests and for purposes of market research (refer to Section 2 for more details).

To make inquiries, to request price quotes, or to exercise any of the above-mentioned rights, please reach out to our dedicated data protection team at sales@rangeroverengineworks.co.uk. We are committed to responding to your requests within a timeframe of 48-72 hours on working days. Additionally, your request will be fully processed within a 30-day period from the date of receipt.

Should you find yourself dissatisfied or have concerns regarding how we handle your complaints about your personal information, you have the option to escalate your complaint to the relevant data protection authority in the UK, which is the Information Commissioner's Office.

13. Data Retention Policy

Our commitment to safeguarding your personal information involves a robust data retention policy that respects your privacy and autonomy. We understand the importance of handling your data responsibly, and our policy is designed with these principles in mind. Below, we detail the specific durations for which your personal data is retained and the conditions under which it may be deleted:

  1. Retention Until Erasure Request: Primarily, your personal information will be retained until you choose to request its deletion. We acknowledge and respect your right to control your personal data. Therefore, if at any point you decide that you would like us to erase your personal information from our records, you have the full authority to request this. Once we receive your erasure request, we will act promptly and ensure that your data is removed from our systems within one month of receiving your instruction. We believe this approach balances the need for us to provide ongoing services with your right to privacy and control over your personal information.
  2. Automatic Deletion Post 120 Days: In addition to the above, we have instituted an automatic deletion process for the personal information that we hold. Recognising that the majority of our sales and service interactions are completed within a 120-day period, we have set this as a standard timeframe for retaining personal data. Consequently, if your personal information has not been actively engaged with our services for 120 days, it will be automatically deleted from our systems. This measure is in place to ensure that we do not hold onto your information for longer than is necessary in relation to the purposes for which it was collected.

Furthermore, if you are registered for our services or hold a membership with us but have not utilised these services for a continuous period of 120 days, your personal information will be removed from our database. During this period, we may choose to contact you in order to confirm whether you wish to continue using our services. However, it is important to note that we will not seek your consent for continuation or data retention through telephone or email communication, in line with our commitment to avoiding intrusive contact methods.

14. Amendments to Our Privacy Policy

We retain the authority to adjust and update our privacy policy as deemed necessary. Any modifications will be communicated on our websites, complete with the dates of the latest updates. Should substantial alterations impact your agreement to utilise our services or the management of your personal data, we may reach out to you via email or telephone. In instances where it is mandated by law, we will secure your consent for these changes.

This privacy policy is subject to the laws of England and Wales, ensuring the highest level of protection for your data. Your privacy remains a paramount concern for us, and we are dedicated to upholding the most rigorous standards in data protection and processing.